เที่ยวบิน กรุงเทพ พิษณุโลก แอร์เอเชีย

Purchased additional baggage and the flight was canceled due to covid. When they rebooked us they didn’t carry over the extra baggage. They wanted to charge 3x the original ticket price for “added” weight… 6000 bhat for an additional 15kilo (which would of been easily covered by what we originally booked) took nearly 2 hours to work out and they only let us check in minutes before our flight boarded. Very unhappy.

ข้อเสีย: "I wasn't able to go on this flight, or on the trip at all due to the COVID-19 outbreak, and the airline has not responded to my request for a refund or credit yet."

ข้อดี: "We boarded and took off early"

ข้อเสีย: "A little bit bigger free water bottle"

ข้อเสีย: "The charge for extra baggage was three times the cost of my ticket. Outrageous!"

ข้อดี: "The flight attendants were very attractive"

ข้อเสีย: "The flight was delayed 20 minutes."

ข้อดี: "Everything was ok"

ข้อดี: "The flight itself was OK."

ข้อเสีย: "I had to check a bag. My friend, who is Thai, Called the airline and was given the price of 450 baht to check a bag. I called about an hour after that to actually pay for checking a bag and they told me that it was 1225 baht ($41). The other person had made a mistake and that the price was 1225 if I want to ship my bag. When I asked them About the discrepancy in price, the man was rude and told me that The other person had made a mistake and that the price was 1225 if I want to ship my bag. I had to pay the high price because I had no other way to get my bag to Phuket. Afterwards someone I met told me that the price for the Westerners is always higher but three times the price is outrageous and I will never fly with that airline again."

ข้อเสีย: "Damage to luggage and their compensation is a pittance. Took the legs off my suitcase and gave me USD $6. The flight was very uncomfortable as AC is not used until up in the air, so we boarded and sat in 25C+ until we were airborne."

ข้อเสีย: "The speakers were too loud and the hostess can’t do anything about it."

ข้อดี: "The seat was comfortable and easy to use."

ข้อเสีย: "It was a very brief flight so it didn’t leave much for entertainment or food. The staff were a little abrupt, but mostly kind. For a couple of hours, it was okay!"

ข้อเสีย: "Luggage fees are exorbitant! $100 for two suitcases of 20 kilos."

ข้อดี: "I booked a flight and feet combo and the whole experience was well organized"

ข้อเสีย: "No snacks but whatever"

ข้อดี: "Fast to board Economical"

ข้อเสีย: "Too cold Didn’t know about luggage charge"

ข้อเสีย: "Missed thefkight"

ข้อดี: "Attentiveness of Aircrew."

ข้อดี: "The seats were nice and boarding was quick."

ข้อเสีย: "The flight was a bit delayed, but not by much."

ข้อเสีย: "Steep ascent with rapid pressure change, not gradual. Hot plane. Rough landing."

ข้อเสีย: "It would be nice if they gave us a little snack."

ข้อดี: "Friendly and easy flight. Good value for money."

ข้อเสีย: "As part of fly-n-ferry, the boat service was very poor - the worst I’ve been on in Thailand"

ข้อเสีย: "Quick easy flight. On time. Good service. New plane."

ข้อดี: "Seat was fairly comfortable"

ข้อเสีย: "The leg room was really small"

ข้อเสีย: "No explanation why a long delay and change of gate at DM airport"

ข้อดี: "The plane appeared clean, and they gave us complimentary small bottles of water."

ข้อเสีย: "They wouldn't allow me to eat some dried banana chips I had purchased at a shop outside the airport. I think they only wanted you to eat snacks purchased on the flight. Also, they required everyone to turn all electronic devices completely off during take-off, ascent, descent, and landing. They wouldn't allow you to use them even in airplane mode for some reason, despite most other airlines worldwide allowing airplane mode throughout the entire flight."

ข้อเสีย: "The service upon arriving to the airport was absolutely atrocious. We attempted to check in and the woman behind the counter gave us a huge problem. When I booked, I must have put the ticket under Susie instead of Susanne and despite showing her my passport she said I was going to be charged 800 baht to fix my name. It took two separate supervisors for them to realize that the passport number I booked with was in fact the same passport number I was presenting to them. I also wanted to check a piece of luggage and had to go to a different counter, waiting on another line to pay for the luggage. Not one person explained that upon landing in Bangkok for my layover that I would need to take my luggage off of the carousel and then repeat the process I did at the Chiang Mai Airport. It baffles me that they have no organization because prior to getting up to the counter, 4 people were clearly unhappy with the customer service. I would not recommend this airline company to anyone, in fact I would advise that people wouldn’t use it."

ข้อเสีย: "Missing an arm seat"

ข้อดี: "Nok air is a nice airline"

ข้อดี: "Super easy hassle free and nice staff :)"

ข้อเสีย: "Just serve water"

ข้อดี: "Bad experience. Waste my money."

ข้อเสีย: "Staff no help me"

ข้อเสีย: "First of all the flight was delayed, it's OK it happens. What we didn't like was having the boarder time be delayed on top of the delayed flight. Then we we finally arrived at our destination we had to wait for 10 minutes for a second set of busses to arrive. Then once we get into a building we have to walk up a flight of stairs with our suit cases. I was traveling with my 72 year old mother. Not impressed. It's one thing to delay flights it's another to make your passengers go through hoops to get to their destination."

ข้อเสีย: "This flight was 2 hours late"

ข้อเสีย: "Being charged an extra 5700 baht for weight!!! No warning of any possible charges. What is going on?"

ข้อดี: "Staff on plane was excellent"

ข้อเสีย: "Gate staff boarded everyone at the same time. They ignored priority boarding customers who had paid to be boarded first."

ข้อดี: "Everything was efficient and we'll run."

ข้อเสีย: "The airplane was not very clean."

ข้อเสีย: "Mechanical issue on plane Need to deplane and board another 2.5 hour delay"

ข้อดี: "Left 8 minutes early and arrived 45 minutes early. Baggage at carousel immediately."

ข้อดี: "Kind check in service and luggage allowance"

ข้อดี: "This was a short flight - 1 hour and twenty minutes. Staff were very polite. Had to check in at the desk. No online check in. Plane was very clean. A small bottle of water was provided on the flight. No complaints. I have travelled with regional airlines and discount airlines in other parts of the world and would have to say that the experience with Nok Air was superior."

ข้อเสีย: "No online check in."

ข้อเสีย: "Delayed 2 hours"

ข้อเสีย: "We arrived 2 hours before flight, long immigration line and made it to counter for boarding passes 40 min early and they wouldn't let us on our flight, or give us a refund. Their next flight (3 hours later) cost double what we paid for our tickets. horrible experience"

ข้อดี: "Left on time and arrived early....No frills friendly service in brand new planes."

ข้อดี: "This is a budget airline and they get you to where you going at good price"

ข้อเสีย: "They pack you in all together even though there are open seats available and leave you there as if you've done something wrong"

ข้อเสีย: "fraud on the baggge fee. Had already tried to pay on web sire, but tmdid not work. Then they charge more than twice the price at airport."

ข้อเสีย: "No explaining delay before take off and after arrive"

ข้อดี: "I am grateful for small mercies. ... it was on time!"

ข้อเสีย: "Not being fleeced / ripped off cheated out of money as I check in. The website purposely does not allow payment of bags just so they can get more at airport. ... Staff admitted it was regular complaints and they did not care... Not my sort of pleasurable flight.."

ข้อดี: "The ground staff service was really poor, the air-cond on-board was warm instead of cold, when arrived Singapore, the body sweaty."

ข้อเสีย: "The pre-book luggage service and check-in ground staff service in Bangkok airport. It's really disappointed."

ข้อดี: "Professional and very accommodating crew"

ข้อเสีย: "They had mosquitos entire flight, they could have sprayed bug spray or do something about it"

ข้อดี: "Just expect , what is expected from a low cost carrier."

ข้อดี: "I had very low expectations after reading some reviews for this airline. But I was pleasantly surprised. Staff in Bangkok was nice, paid for bags, everything went smoothly, and the plane was not dumpy at all."

ข้อเสีย: "nothing, it was a short simple flight."

ข้อเสีย: "The plane was COLD and no blankets to be found."

ข้อเสีย: "Thai Lion delays all the times and they never try to compensate it with a bit of refreshments or anything. They took the passengers for granted"

ข้อเสีย: "Thai Lion will rip you off on checked in luggage if you pay during checking in for your flight. I paid almost $300USD for one suitcase that weighed 15 kilos. When asked, they said I should have paid in advance. I expected to pay for checked in luggage, but $300 bucks is Ridiculous!!"

ข้อเสีย: "The air conditioner on this flight does jot okay"

ข้อเสีย: "There was a large group that seemed like a class trio with over 20 children who were loud and rude the entire flight. Parents and flight attendants did not tell them to calm down or act more polite."

ข้อเสีย: "Charges 300 Baht per kilogram after 7 kg. We ended up switching out all goods that had to be checked and just carried our backpacks on. Was a big hassle."

ข้อดี: "The plane didn’t crash and we made it to our destination"

ข้อเสีย: "We were squished in like sardines. My neck and back still hurt. They are sticklers about bags. No more than 7 kg (roughly 15lbs). Over all experience not so good."

ข้อดี: "Basic no frills airline. Good baggage allowance"

ข้อเสีย: "Very poor website"

ข้อเสีย: "There baggage weights are ridiculous! 40 lbs for economy plus 30 lbs for economy..? Give me a break! Cost me the same amount for my baggage penalty for 5 lbs overweight as my tickets for two! Especially when they tell me to add the extra weight to my carry on... so what's the big deal? Same total baggage weight! I'll never fly with them again!"

ข้อเสีย: "Flight was delayed 20 minutes. Baggage claim delayed another 30 minutes. Made me miss my connecting flight. Then also made me pay. No accommodation on their part. Terrible business."

ข้อเสีย: "Very little leg room, no complimentary water or snack."

ข้อดี: "The plane was new"

ข้อเสีย: "Check-in was a disaster, boarding took for ever, getting the luggage took longer than the flight. English is unknown by ground staff. And the plane times had changed."

ข้อเสีย: "No immigration documents were passed out on the flight from Singapore to BKK causing a bottleneck on arrival. Only one Thai Lion rep. processing entries and passing out docs. Very slow, jepordizing an onward connecting flight."

ข้อดี: "It was awesome, everything was great...."

ข้อเสีย: "I was in line for the flight and they closed the gate without notifying me"

ข้อดี: "The flight was cheap."

ข้อเสีย: "The seats were uncomfortable and the food was unpleasant. Also, there was an hour delay but they never announced a delay, it just happened and not one really mentioned why until right before we were actually about to take off."

ข้อดี: "Exit row seats .."

ข้อเสีย: "No food, drink or water ... no snacks either ... peanuts cost a few baht, 9 baht per bag at 7/11"

ข้อเสีย: "There was the least amount of legroom I've ever seen on any other airline, my legs were digging into the seat in front of my when I was sitting perfectly upright. They also didn't serve even water."

ข้อเสีย: "Extremely little leg room. Also they have sneaky charges for luggage weight. Anything over 15kg and they charge you for every extra kilogram. If you want to check in a second luggage you have to check in 4 hours ahead and you still have to pay a lot of money, and it is based on the weight of your luggage . If you don't check in 4 hours in advance and you have an extra suitcase, they charge you by the kilogram and it is ridiculously expensive. More than he cost of the entire flight! And if your flight has multiple legs, you have to pay for the extra luggage every single leg."

ข้อเสีย: "Longest check in ever, even on a Monday afternoon.. you'd better be there long ago.. problem with check in : 1- not enough queues provided, 2- check in personnel is not very efficient, 3- no queuing lines, it's messy lines, 4- operation responsible is just an observer with no operational impact"

ข้อเสีย: "The flight was a pretty good flight for budget"

ข้อดี: "Depart from Don mung airport on time"

ข้อดี: "Seats are comfortable. The crew was nice."

ข้อเสีย: "They never check passengers, if the seatbelts are on."

ข้อดี: "1) seats 2) price 3) timing"

ข้อดี: "Just a normal service. You got what you pay. But Thai loin air better than others low airlines is free load baggage 15kg and free assigned seat"

ข้อดี: "Nice new aircraft"

ข้อเสีย: "Took far too long to get off plane and what seemed like an eternity for bags to appear"

ข้อดี: "Crew was friendly and helpful"

ข้อเสีย: "The overall floght was ok with the crew pretty helpful. However coming in to land the plane swayed sideaays seemingly to be off course but probably due to wind shear. Touching down was one of the hardest I ever experienced with all passengers in shock on the force it kanded"

ข้อดี: "Boarding process and crew are okay."

ข้อเสีย: "Sat at exit row, great legroom but no reclining. Seat itself was not comfy."

ข้อดี: "The price was right and the aircraft are new B737s."

ข้อเสีย: "The snack provided was a pack of 3 oreos and some water. They had other snacks and meals available for sale."

ข้อเสีย: "We didn't start boarding until the takeoff time."

ข้อดี: "This is want low cost should be. Do the basics right, brand new plane, on time and impeccable crew. That's all I wanted."

ข้อเสีย: "Seat pitch a bit thight but it was expected. If you're tall I'd suggest the extra charge for emergency exit."

ข้อดี: "Didn’t even get to go!"

ข้อเสีย: "Them giving me a refund"

ข้อดี: "Smiling srewardess"

ข้อเสีย: "IF MY BAGGAGE WASNT LOST"

ข้อเสีย: "Excellent flight. No complaints, good boarding, friendly crew"

ข้อเสีย: "Very little leg room."

ข้อเสีย: "Not worth the price savings"

ข้อเสีย: "Know that everything is charged in flight and the bag at check in , been traveling the same bag all over the world and I had to check in my backpack and extra high cost"

ข้อเสีย: "Everything else. It is a budget airlines. Don Muang airport is awful compared to BKK. Lines are so long for everything. Even getting food has long lines in hot conditions. It really is necessary to get to the airport a long time in advance. For frequent travelers this is not good."

ข้อเสีย: "There was no beverage service per se. the cart came out, but I was never offered a beverage."

ข้อดี: "Quick, easy flight"

ข้อดี: "Again, it's good for a budget airline."

ข้อดี: "Great flight. Full but very good boarding process. Timely departure. Smooth flight and timely arrival."

ข้อเสีย: "Nőt enough place"

ข้อดี: "I don't remember ordering food, but I got some and it was okay. Knowing AirAsia, I'd better check my card statement."

ข้อเสีย: "Why give out three or four zones for boarding but only use zone 1, then anything goes afterwards?"

ข้อเสีย: "It just does not make any sense to me that I would need to leave the airport, collect my piece of luggage, to then go back on the boarding pass/baggage kiosk, to then get on a larger line to drop off my luggage to then go to another desk where I needed to take a number to pay for my suitcase. I’ve traveled all over the world and have never experienced anything like this before."

ข้อเสีย: "We were running late for the flight due to long lines at immigration which was not Air Asia’s fault, but when we finally made it to the check-in counters we were misdirected several times and given conflicting information. On top of that after we finally checked in we had to go another counter to pay the baggage fee and we’re misdirected there too. After wasting 25 minutes we made the flight, but only because it was 30 minutes late."

ข้อดี: "Efficient loading of passengers. Friendly staff. Convenient to off load from both ends of plane."

ข้อเสีย: "Narrow seats very cramped when seat in front reclined."

ข้อดี: "Clean plane, air conditioning"

ข้อเสีย: "Bag fees; no free food, snacks or even water"

ข้อเสีย: "I always use Kayak to book an international flight Chiang Mai to Denpasar, with my luggage checked through. But this time I went to International in Chiang Mai to check in and found that you had bungled the booking. You booked me Chaing Mai to Bangkok on a DOMESTIC flight, and expected me to get onto the next leg, International,Bangkok to Denpasar, in 2 hours. You left me only 2 hours to disembark in Bangkok, get luggage at the Domestic carousel, go through customs, take luggage to the Check In counter in the International, get boarding pass, go through customs and security. Then race to the boarding gate for my INTERNATIONAL flight to Denpasar. What a trauma. The International Air Asia check in was mobbed!! I only made it in time because staff at the check in found me by chance and put me to the front of the line. I won't use Kayak again, after using you for 15 years. You have a nerve selling such a ticket."

ข้อเสีย: "I got my second section e-ticket, but Thai ground staff didn’t allow me to transfer, so I have to exchange money and pay the visa fee, and then arrival Thailand, and hard to find a place to departure, also, the flight got delayed...."

ข้อดี: "The service and overall flight experience with Thai AirAsia was superb."

ข้อเสีย: "There was absolutely nothing that I disliked about the flight - really great overall!"

ข้อเสีย: "They wouldn't let us on the flight, even though we applied for a Vietnam passport. They were rude and I. Addition to ruining my vacation, they didn't accredit me my money for another flight."

ข้อเสีย: "Started with booking, a package includes seats but the seats included we're all full,of i.e. need to pay more again.but100 Dollar for credit card booking? They are crazy! Check-infamily with just computers is terrible, didn't worked properly. Included food in package but can't choose, both legs the same food. Baggage damaged. Long walk in DMK to transfer, inefficient. Overall just a shitty experience!"

ข้อดี: "Very delayed with no announcements!"

ข้อเสีย: "Absolutely, no let room."

ข้อดี: "Really easy boarding process, clean, modern plane and good flight service."

ข้อเสีย: "No in-flight entertainment and could have more leg room."

ข้อดี: "Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be."

ข้อเสีย: "Sears were so uncomfortable. Did not recline. Sucked for a 4 1/2 hour flight. Could not rest comfortably."

ข้อดี: "Great service. Beautiful flight attendants."

ข้อเสีย: "Seats were a bit uncomfortable Disorganized check in and boarding"

ข้อดี: "Nice equipment and price. On time."

ข้อเสีย: "Being a discount airline you preorder and pay for any meals or drinks you want. It as only a 40 minute flight so it didn't matter to me. Just know it ahead of time."

ข้อดี: "Hot seat was roomy."

ข้อเสีย: "Bought fully flexible ticket with express boarding but we were all loaded onto the same boarding bus so there was no express boarding. Everyone gets off the bus at the same time."

ข้อดี: "We weren't able to pre-book baggage on a third party site, and the direct AirAsia site was crashing the day we had to book. The baggage cost more than the flight. Never again."

ข้อดี: "The flight itself was very reasonably priced."

ข้อเสีย: "They charged us for a checked bag and it is on a sliding weight scale. If you check your bag be prepared to pay more if it is over 15kilograms. Also, there is no complimentary beverage service. Snacks and drinks are available for a fee. The seats are pretty small. If you have longer legs expect them to hit the tray table even when it's in its full upright position."

ข้อดี: "It is a good option for an affordable airline."

ข้อเสีย: "There weren't tvs or complimentary food or drink. But I know this is because it is a budget airline. Also, the seats are very cramped."

ข้อเสีย: "The pilot Disney inform about the duration of the flight and didn't warn about upcoming tribulations."

ข้อเสีย: "Even for a reduced fare, I've never been on any other airline that even makes you pay for water. I've flown many other reduced fare lines that still offer you a beverage and a small snack, even if only peanuts or pretzels. That this flight offers no beverage or food without payment is disappointing."

ข้อดี: "Flight was on time"

ข้อเสีย: "Flight id designed for people who travel super light. Tourist who do not read reviews are taken by surprise at the last moment (at the registration desk) and have no choice but to buy the second ticket for their luggage. The web site does not fully disclose luggage policy. No leg room"

ข้อเสีย: "There were many additional charges for luggages. The most annoying thing for me is their seat assignments. For couples who bought tickets together, seats were assigned at different locations even though the flights were not full. This happened on all four flight segments for us. And it was not just to us. It happened to many other people on our flights. When I asked at the check-in counter at Singapore airport to change the seat assignments, the agent lied to me that there are no other seats available. In reality, there were many empty seats on all our flight segments."

ข้อดี: "Not much of anything this discount carrier is only cheap if you like traveling with just the cloths on your back."

ข้อเสีย: "4kg of luggage costing 1600 baht. You dont even get a drink of water for free."

ข้อเสีย: "Luggage fee should be more clear when booking"

ข้อดี: "Fast boarding. On time."

ข้อเสีย: "No snacks - not even cookies or nuts. No TV. Seats did not recline. But they did go out of their way to try to sell Air Asia souveniers"

ข้อดี: "Overall all went very well with no shortcomings. It was ahead of schedule."

ข้อเสีย: "Well the only thing to make crew/ overall experience EXCELLENT would be more really pro-active, caring sevice mentality ... but really it verged on EXCELLENT anyway, just because I have no criticisms. Well done!"

ข้อเสีย: "Caution if you wait to pay for luggage at the terminal, you willget robbed. A 22kg extra bag cost $280 USD . More than the cost of 3 passengers to fly from Bangkok to Pucket"

ข้อเสีย: "I understand cutting back on certain physical luxuries (i.e. space, water, snacks), but when you cut back on customer service is when I sever ties."

ข้อดี: "You get what you pay for"

ข้อเสีย: "Absolutely no leg room. I'm 5'9 so I know I'm tall, but I manage on normal flights perfectly fine. The seats lean forward so in the upright position you feel as if you are falling forward. Terrible comfort but it was only an hour flight so I survived. Anything longer than the hour from Phuket to Phi Phi, I would never fly this airline. Like I said, you get what you pay for."