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If you see an error after entering your email address or password when logging in to LINE for Windows, you may have entered the wrong information.

Make sure that your login information is correct by following the steps below, then try logging in again.

1. Enter your email address and password on a notepad app. Make sure that:

• There are no extra spaces.

• Everything was entered in half-width characters.

• The characters were entered correctly (letters are case sensitive).

2. Copy the email address and password you entered on the notepad app.

3. Start LINE for Windows, paste your email address and password into their respective fields, then log in.

After entering your password, click the eye icon and check that it was entered correctly.

If you've tried the method above but are still experiencing an issue, it's possible that the login information you entered is different from the information registered to your LINE account.

You can check your email address if you registered one on the smartphone version of LINE. For the steps to do so, see the Help article for Android or iOS.

If you can't log in even though you've entered your email address correctly, you may have entered the wrong password. For the steps to change your password, see this Help article.

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If you're having issues with LINE, first check which version of LINE you can use on your PC here, then try the following troubleshooting tips.

• Uninstall LINE for Windows and then reinstall it.

• Restart your PC.

• Temporarily disable any firewalls or security software you have in place, or allow LINE to connect to the internet.

• Disable any resident or customization software such as WindowsBlinds.

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If you see the error when you log in to LINE for PC, follow the steps below on your smartphone.

1. Tap the Home/Friends tab > Settings > Account.

2. Turn Allow login ON.

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If you see an error that says "Unable to log in due to network issues" when logging in to LINE for Windows, it's possible you don't have a stable network connection.

See this Help article about general solutions for issues with LINE.

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If you see an error that says "Unable to log in at this time" when logging in to LINE for Windows, it's possible you don't have a stable network connection.

See this Help article about general solutions for issues with LINE.

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You cannot log in to LINE for Windows if you are unable to unable to use LINE on your smartphone. (For details, see this Help article.)

If you can't log in to LINE for Windows but can still use LINE on your smartphone, see the Help article below for the issue you're having.

I get an error when I enter my email address or password

I see an error regarding the Allow Login setting

I see an error that says I am unable to be logged in

I see an error that says I am unable to log in due to network issues

I can't log in with a QR code

An identity verification code appears

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If you see a password error when logging in to LINE for PC, you may have accidentally entered the wrong information. Follow the steps below to make sure your login information is entered correctly and try logging in again.

Note: If you signed up for LINE on a smartphone, you can log in using your email address or via QR code.

1. Enter your password in a notepad app and make sure that:

- There are no extra spaces.

- You use half-width alphanumeric characters.

- Uppercase and lowercase characters are entered correctly. (Passwords are case-sensitive.)

2. Copy the password you entered.

3. Start LINE for PC and paste your password into the password field, then log in.

If you’re still unable to log in with the steps above, it’s possible that you entered the wrong password. You can change your password by following the steps in this Help article.

If you’re using LINE for Windows or Mac, you can display your password and check that it was entered correctly by clicking the icon next to the password field.